Privacy Policy
South Kensington Movers Privacy Policy
This Privacy Policy explains how South Kensington Movers collects, uses, stores, shares and protects your personal data when you use our services. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all South Kensington Movers customers and prospective customers in our service area, including individuals making enquiries on behalf of themselves or a business.
Who We Are and Scope of This Policy
South Kensington Movers is a removals and related services provider operating in the South Kensington and surrounding areas. We act as the data controller for the personal data we collect and process about you in connection with our services. This Privacy Policy applies whenever you contact us, request a quotation, book a service, visit our website, or otherwise interact with us as a customer or potential customer.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and other contact details you choose to provide to arrange your move.
Service and booking information, such as the type of service requested, inventory information and access details you provide, preferred dates and times, and notes relevant to the safe and efficient provision of our services.
Communication records, such as information contained in enquiries, feedback, complaints or other communications you send to us, including the content, date and time of messages and our responses.
Payment and transaction information, such as records of payments made to us, amounts, dates, and methods of payment. We do not store full payment card details if you pay by card through a secure payment processor.
Website and technical data, such as information about how you access and use our website, including device information, pages visited, and basic analytics data collected via cookies or similar technologies where applicable.
Any other information you choose to provide that is necessary for us to arrange and deliver our services safely and effectively.
How We Use Your Personal Data and Lawful Bases
We process your personal data only where we have a valid lawful basis under the GDPR. The purposes for which we use your data and the associated lawful bases include:
To provide quotations and respond to enquiries. We use your contact details and information about your move to prepare and provide quotations, respond to your questions and follow up on your requests. The lawful basis is taking steps at your request prior to entering into a contract and, where appropriate, our legitimate interests in responding to enquiries.
To perform our contract with you. If you decide to proceed with a booking, we use your personal data to confirm your booking, plan and carry out the move, manage changes, and handle any after-service queries. The lawful basis is performance of a contract with you.
To manage payments and invoicing. We process payment and transaction information to issue invoices, receive payments and maintain accurate financial records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and tax.
To communicate with you about our services. We may contact you to confirm bookings, send service updates and important notices related to your move. The lawful basis is performance of a contract and our legitimate interests in keeping you informed of relevant service information.
To improve our services and business operations. We may use aggregated or anonymised data derived from your personal data to analyse performance, improve our services and enhance customer experience. Where data remains identifiable, the lawful basis is our legitimate interests in running and developing our business.
To comply with legal and regulatory requirements. We may process and retain certain personal data where necessary to comply with obligations under applicable law, such as record keeping, accounting, tax regulations or responding to lawful requests from authorities. The lawful basis is compliance with legal obligations.
With your consent. In limited cases where required by law, we may rely on your consent, for example for certain types of marketing communications or optional cookies. Where we rely on consent, you have the right to withdraw it at any time.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In general, we may keep basic customer and transaction records, including contact details, service details and financial records, for a number of years after your last interaction with us, in line with statutory limitations and accounting and tax requirements.
Enquiry records that do not lead to a booking may be kept for a shorter period that allows us to manage repeat or follow-up enquiries and maintain business records, after which they will be securely deleted or anonymised.
Where data is no longer required for the original purpose and no legal obligation applies, we will delete or irreversibly anonymise it.
Data Processors and Data Sharing
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to support the provision of our services and are only allowed to process your data according to our instructions and in compliance with data protection law.
Categories of processors and recipients may include:
IT and hosting providers who supply and support our business systems, website hosting, data storage and communication tools.
Payment service providers who securely process card or electronic payments on our behalf.
Professional advisers such as accountants or legal advisers, where necessary for legitimate business purposes and legal compliance.
Where we use subcontractors or partner organisations to help deliver our services, we will share only the information they need to perform their tasks and ensure appropriate data protection measures are in place.
We may also disclose your personal data where required by law, in connection with legal proceedings, or in response to lawful requests by public authorities. In the event of a business sale, merger or restructuring, customer information may form part of the transferred assets, subject to appropriate safeguards.
International Transfers
Our main operations are based in the United Kingdom, and we aim to keep your personal data within the UK or the European Economic Area wherever possible. If any of our service providers or systems involve transferring personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or ensuring that the destination country has an adequate level of data protection as recognised by relevant authorities.
Your Data Protection Rights
Under the GDPR and related data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the data we hold about you, along with information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you be corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data you contest.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to object. You have the right to object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests. We will no longer process your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.
Rights related to automated decision making. We do not carry out automated decision making or profiling that produces legal or similarly significant effects on you.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom this is generally the Information Commissioner's Office. We encourage you to contact us first so that we can try to resolve any concerns directly.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. Measures may include access controls, secure storage, staff training and regular review of our security practices. While we strive to protect your personal data, no transmission or storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will take effect as soon as the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
